your
QUESTIONS
Explore our curated FAQs for quick insights into Glenbosch. Have a question that’s not covered? Feel free to ask—we’re here to make your Glenbosch experience exceptional.
FARM STAY COTTAGES Questions
Discover serenity with your partner at our idyllic farm cottages. Embrace nature, deepen your connection, and perhaps share a glass of our exquisite wine. Just 7 minutes from Beechworth, 15 minutes to Milawa and 20 minutes from Wangaratta, our retreat offers a perfect blend of seclusion and regional exploration. Few of your questions:
Can kids or dogs join the stay?
Our Studio Cottages: A Peaceful Escape for Two
Our enchanting studio cottages are designed for couples seeking a serene retreat. With a cosy open-plan layout, they offer the perfect space to unwind, reconnect, and enjoy uninterrupted time together.
To maintain a calm and restful environment for all our guests, our studio cottages are exclusively adults-only — making them a truly peaceful, kid-free zone.
We have a General Dog Policy 🐾
We absolutely adore our furry friends and in this haven of tranquility, we’ve chosen to maintain a peaceful environment for all guests and our free-roaming animals.
Cottage 1 and Cottage 4 are both pet-friendly. Our pet fee is $25 per dog per day.
A couple of important notes to keep everything running smoothly:
🐾 Pet Hair & Cleaning
Please ensure all hair is fully cleaned before checkout.
Our cleaning company charges $180 for pet-hair removal, and this fee will be passed on if needed. This also applies to linen, cushions, and soft furnishings.
🐶 Dogs Can’t Be Left in the Cottage
For safety reasons, dogs cannot be left inside the cottage unattended — even for a short time.
We have wildlife and farm animals roaming the property, and dogs often scratch at windows or doors trying to get out. Any damage repairs will be charged accordingly.
🛋️ Furniture & Linen
If there is any damage to furniture or linen, we do require full replacement fees.
🍷 Pet-Friendly Areas
Our Cellar Door is pet friendly, so feel free to bring your dog along when you visit. Many places around Beechworth are pet friendly too.
🦙 Safety Around Alpacas
We do have free-roaming alpacas. They do not tolerate dogs and will step on them if approached. Please keep dogs well away from them at all times. For the safety of your pet and our animals, bringing a dog is entirely at your own risk.
Thank you for understanding and helping us preserve the calm, country charm of Glenbosch.
What is your cancellation policy?
Cancellation Policy
We understand that plans can change unexpectedly. To keep things fair and transparent for all our guests, we’ve crafted a cancellation policy that balances flexibility with the realities of a small, boutique farm stay.
Please take a moment to review the terms before confirming your reservation:
📅 Cancel up to 10 Days Before – 90% Refund
Cancellations made 10 days or more before check-in are eligible for a full refund minus admin fees of 8% and card charges of 2%, plus fees from your booking platform or your payment provider. If you book on outside platforms, they will have their own rules, and we cannot do anything about that. It’s best to book directly with us.
⏳ Cancel Between 13 Days & 48 Hours – 50% Refund
If you cancel between 7 days and 48 hours before your stay, you’ll receive a 50% refund of the booking amount (minus any applicable admin and service fees).
🚫 Cancel Within 48 Hours – No Refund
Cancellations made within 48 hours of check-in, including no-shows, are non-refundable. However, you’re welcome to send a friend or family member in your place if you’re unable to attend.
Important Notes
🔁 How to Cancel:
Guests must initiate cancellations themselves. The timestamp of the cancellation request will be used to determine the applicable refund.
💳 Refund Processing:
Refunds may take a few business days to appear, depending on your payment method and financial institution.
Our team is here to help! If you have any questions about the policy or need assistance with your booking, please don’t hesitate to reach out.
Thank you for choosing Glenbosch — we can’t wait to welcome you to the farm. 🌿
Do you have laundry facilities?
WEDDING QUESTIONS
Your wedding day is a tapestry of love, and we’re here to weave the perfect story for you. While our comprehensive wedding contract covers the details, here are answers to some of the most common questions we receive:
ARE the cottages included in venue hire?
Yes, all 4 our cottages is included in your venue fee. You can book it for the wedding party or get guest to pay their part. 4 cottages for 2 nights is around $3200.
In the event that we cannot provide accommodation, say your wedding is close and they booked out, we will provide a discount to your wedding fee.
Can we use your furniture?
Yes, any of our furniture can be used.
Do you provide drinks or food packages?
You can BYO drinks and we provide food from $60pp. We can still provide you with drink package from $95pp or run a cash bar too. You are required to use our wine and gin on the day, or approved wine / gin (as our reputation is at stake) but you will get them at wholesale pricing for the bar persons to serve.
DO YOU HAVE A CONTRACT?
Yes, you will sign a wedding contract when you pay the deposit to secure your date. The wedding contract package details and amount of people can still be edited upto 3 weeks before wedding.
Is there a breakage or cleaning fee?
No cleaning fee will be charged if the venue is left in a reasonable condition. However, additional cleaning fees may apply for glass breakage, rubbish thrown into paddocks, vomit cleaning, candle wax removal, and stain removal from fabric surfaces. We enlist professional services for these tasks to ensure the protection of our furniture.
What's included with the Wedding Coordination?
Nika will be there to assist you during the significant days, ensuring you can relax without any worries. Two wedding planning meetings are scheduled to go through the details before the wedding. This ensures Nika is well-informed about vendor responsibilities and the flow of events on both the day before the wedding and the wedding day itself. It’s our way of ensuring everything runs smoothly and according to your vision. Also happy to do any styling on the day.
We have a big wedding, can we hire extra staff?
We can hire staff for you for the night at an extra cost.
Other Questions
Few other questions we get asked:
Where can you use gift cards and how long are they valid for?
Gift cards can be used at our Restaurant, Events, Cellar Door and Cottages. If you would like to order products online, please just call Cellar Door so that they can take your order with the gift card. Make sure you have the gift card’s 16 digits number ready.
All Gift Cards are valid for a full 3 years as the Australian Standard.
ARE dogs allowed at the Restaurant and Cellar Door?
Your furry friends are most welcome on a lead in all outside areas.
Just keep in mind that our Alpacas might be around. If you are worried that your dog will bark at them or go after them, please phone ahead and we will make sure they are put away on the day. They do not welcome that kind of talk on their farm.
